The main page is here www.mass.gov/fair-hearing-unit.
If you already know you want to request a fair hearing, you can now do so using an online docusign form:
I haven't used it yet, so I don't know if it sends a copy to the Area Office or only the Fair Hearing Unit, but it seems as if it should have that capacity.
Their Guide to Fair Hearings is pretty comprehensive and seems to be written in plain English:
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